Chester le Street is one of the oldest towns in the North East. It grew up around a Roman fort and later became a resting place for the community that carried the body of St Cuthbert, before it was taken on to Durham. Today it is a busy market town beside the River Wear, with the A1(M) and the East Coast Main Line running past, and quick links to Newcastle, Durham, Washington and Sunderland. Our team is based in Sunderland, not far away, and we help households and businesses across the town and its surrounding villages.
A commuter town that works from home
Its location makes Chester le Street popular with people who work in Newcastle, Durham and across the region. Many of those commuters now spend part of the week working from home, and that changes what they need from their broadband. A family where one person is on a video call, another is uploading work files and the children are streaming or gaming needs a connection with enough capacity in both directions.
Homes in the town range from terraces near Front Street to family houses and newer estates on the edges of town, and in villages such as Pelton, Pelton Fell and Great Lumley. In larger houses, or older homes with thick walls, the WiFi signal can fade before it reaches a home office or bedroom. Mesh units spread the signal around the house, and you can add them when you order. Our WiFi page explains more.
Our home full fibre packages show prices including VAT, and yearly rises are fixed in pounds and pence in your contract. Switching from your current provider uses One Touch Switch, which you can read about on our switching page.
Front Street and town centre businesses
Front Street is the heart of Chester le Street, lined with independent shops, cafes, pubs, estate agents, salons and professional offices. Most of these businesses need a dependable connection for card payments, bookings and cloud software, plus clear pricing and someone local to call. Business full fibre gives you business terms, a router set up before you go live if you want one, and support from our team.
The Riverside cricket ground, overlooked by Lumley Castle, brings visitors to the town on match days, and hospitality businesses nearby often need WiFi that copes with busy periods.
Industrial estates and larger sites
Around the town there are industrial estates and business units, including Drum Industrial Estate, with manufacturers, distributors, trade counters and service firms. These sites often run stock and ordering systems in the cloud, send CCTV footage off site and need WiFi across large buildings.
For busier sites, a leased line gives a dedicated fibre connection with the same speed up and down, and faster fault fixes than everyday broadband. We survey each site before quoting, and we will tell you honestly if business full fibre would suit you just as well.
Phones and IT from the same group
If you still use an analogue phone line, the national switch off of that network is due to finish by the end of January 2027. You can add a digital phone line to your Cyber Fibre broadband and keep your number. For teams with several numbers, our sister brand Virtual Voice Office provides business phones, and Cyber Fits offers IT support for local businesses.
Check your Chester le Street address
What you can order depends on the exact address, and coverage can differ between the town centre, the estates and the villages. Enter your postcode on our availability checker to see the packages and prices for your premises. For a business site, request a quote, or contact us to speak to our Sunderland team. You may also like to read our Durham page.
Postcode districts in and around Chester le Street
- DH2
- DH3
Availability depends on your exact address, not just the postcode district, so check your full postcode to see what you can order.