Installation
What happens after you order
We keep you updated at every stage, from placing your order to your connection going live.
Step 1
We check your orderOur team reviews your order and places it with the network.Step 2
Engineer appointmentMost new connections need a visit from the network's engineer. We agree a date with you, book it and confirm it by email.Step 3
Your routerIf you get your router from us, we set it up so it is ready to plug in.Step 4
You go liveWe email you when your connection is live. Your monthly charges start from that day.On the day of the engineer visit, please make sure someone aged 18 or over is there to let them in.
Installation charges
Any installation charge is shown with each package when you check your address, and confirmed in your order summary before you sign. If a survey finds extra work is needed, we tell you the cost before anything is done, and you can cancel with a full refund of anything paid.
Our price guideSwitching from another provider
Your current provider may keep billing you until your old service ends, so check your contract end date and notice period. Tell us your current provider when you order and we will help plan the timing.
How switching works