Moving home or office

If you are already a customer

1. Tell us your moving date as soon as you know it. Call 0191 543 3564 or email support@cyberfibre.uk. Installation lead times depend on the network, so the earlier the better.
2. We check your new address and tell you which packages are available there and what they cost. They may differ from what you have now, because each address can be served by different networks.
3. We explain your options, including what happens to your current agreement. Your agreement sets out what applies if you move before your minimum term ends, and we will go through it with you before anything changes.
4. We plan the timing so your new connection is ready as close to your moving day as possible, and your old service ends when you leave.

If you are moving to Cyber Fibre

Check your new address above to see the packages and order online. If you have broadband at your current address, check your contract end date and notice period with your current provider. Moving home is not always a reason to end a contract early without charges, so it is worth asking them.

For home moves, One Touch Switch is for changing provider at the same address. When you move, you will usually order a new service at your new address instead. See switching your home broadband.

Moving office

Business moves need more planning, especially if your phones run over the internet or you need a leased line, which can take longer to install. If the new premises is in a shared building, the landlord may need to agree to the installation. See landlords and shared buildings.

Tips for moving day

• Make sure someone aged 18 or over can be at the new address if an engineer visit is booked.
• Take your router with you if we have told you to keep it.
• Keep a mobile phone charged, in case you are without broadband for a short time.
• If anyone relies on a landline or a telecare alarm, tell us and your alarm provider early. See power cuts and 999 calls.