Switching your home broadband

One Touch Switch

One Touch Switch is the industry process for switching home broadband between providers. You only need to contact your new provider; we arrange the switch with your current provider.

Before you switch

• Check whether you are still in a minimum term with your current provider, and whether they charge to leave early.
• Have your current provider's name and your account details to hand.
• If your current package includes a phone line, TV or email address, check what happens to them when the broadband moves.

Leaving us

If you ever want to leave, your new provider arranges the switch. Our charges continue until it completes, and early termination charges apply if you are still in your minimum term.

Check availability