Legal

Terms and conditions

Our agreements for home and business customers. Your own agreement also includes an Order Summary and Contract Summary, shown before you sign.

Home broadband and phone terms

For home customers, including your 14 day cancellation right and the model cancellation form.

For businesses with 10 or fewer people working for them, and for charities and other not for profit organisations of any size.

For businesses with more than 10 people working for them that are not charities or not for profit organisations.

For leased lines, for businesses of any size, with our service levels and service credits.

Schedule 1 of our leased line agreement: fix targets, service credits and late delivery credits.

For Ethernet Flex, shared fibre access with a committed rate, for businesses of any size, with our service levels and service credits.

Schedule 1 of our Ethernet Flex agreement: fix targets and service credits.