Newcastle upon Tyne is the main business centre of the North East, and the range of premises is huge: Georgian terraces in Grainger Town, glass office blocks near Central Station, converted warehouses on the Quayside and new buildings at Newcastle Helix. Our team is based down the road in Sunderland, so we know the city well and can give straightforward advice about getting a business or home in Newcastle properly connected.
City centre offices and leased lines
Many Newcastle firms are professional services businesses: law firms, accountants, recruiters, financial advisers and consultancies. They tend to work in cloud software all day, hold a lot of video calls and store their files online. When a whole office is doing that at once, the upload side of the connection matters as much as the download side, and a dropped line costs real time.
That is where a leased line often makes sense. It is a fibre connection dedicated to your business, not shared with neighbouring users, with matching upload and download speeds and faster fault fixes than everyday broadband. Leased lines are quoted per site after a survey, so the first step is to request a quote and tell us how your team works.
Not every office needs one. A smaller team in a serviced suite or above a shop may be well served by business full fibre, and we will say so if that is the better fit.
Creative, digital and tech businesses
Newcastle has a strong creative and digital scene. Games studios, software developers, design agencies and video producers work from spaces in the Ouseburn Valley, around the Stephenson Quarter and across the city centre, and the science and technology community at Newcastle Helix continues to grow. These businesses push a lot of data out as well as in: uploading builds, rendering video, syncing large design files and running test servers. Symmetric speeds, low latency and good WiFi across an open plan studio make a noticeable difference to the working day.
Older buildings in the centre
Much of the city centre sits in conservation areas, and many buildings on and around Grey Street are listed. Getting fibre into these buildings can take more planning, especially where cables have to run through shared hallways, basements or communal risers. Permission from the landlord or managing agent may be needed, and we explain what an installation involves before anything is booked. Our installation page sets out what to expect.
Students, flats and homes
Newcastle University and Northumbria University bring a large student population, and areas such as Jesmond, Heaton, Sandyford and Fenham have plenty of shared houses and flats. Further out, Gosforth, Kenton, Benwell, Walker and the western suburbs have family homes and more people working from home than ever. A household with several people on video calls, gaming and streaming at the same time needs a connection with enough capacity, plus WiFi that reaches every room. Our home broadband packages show prices including VAT, and our WiFi options include mesh units for larger or older houses.
What working with us looks like
- We check what your premises can actually get before recommending anything.
- Prices are shown clearly, with business prices excluding VAT.
- Yearly price rises are fixed in pounds and pence in your contract.
- Support comes from our North East team in Sunderland.
Check your Newcastle address
Which packages you can order depends on the exact address, as fibre coverage in Newcastle varies from street to street and building to building. Enter your postcode on our availability checker to see what your premises can get, or contact us if you would like to talk it through. Businesses on the other side of the river can read our Gateshead page.
Postcode districts in and around Newcastle upon Tyne
- NE1
- NE2
- NE3
- NE4
- NE5
- NE6
- NE7
- NE13
- NE15
Availability depends on your exact address, not just the postcode district, so check your full postcode to see what you can order.