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Broadband guides and advice
Plain English guides to business and home broadband, leased lines, WiFi, switching and contracts, from our team in Sunderland.
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Business broadband
VoIP business calls: what your broadband needs
VoIP calls rely on a steady connection more than a fast one. Here is what affects call quality and how to set up your broadband and network for clear business calls. Home broadbandHome office broadband: how to set up a reliable connection
Practical steps to make working from home smoother: choosing the right connection, getting a wired link, fixing WiFi blackspots and keeping video calls clear. Business broadbandSymmetric vs asymmetric broadband: why upload matters
Most broadband downloads much faster than it uploads. Here is why that matters for businesses, and how to tell whether you need symmetric speeds. Switching and contractsBroadband contracts explained: terms, notice and rights
What minimum terms and notice periods mean, the documents you should get before you sign, and the rights home customers and small businesses have under UK rules. GuidesFull fibre installation day: what happens and what to expect
A step by step guide to a full fibre installation, from any survey beforehand to the engineer's visit and plugging in your router, so you know what to expect. WiFiBusiness WiFi that works: offices, shops and warehouses
Good business WiFi is planned, not left to a single router. This guide covers what offices, shops and warehouses each need, and how to keep the network secure. WiFiMesh WiFi explained: how to fix WiFi dead spots at home
If the WiFi drops out upstairs, in the kitchen or in the garden office, mesh WiFi can help. Here is how it works and how to get the best from it. Switching and contractsBroadband price rises: why they are in pounds and pence
Ofcom now requires mid contract price rises in new broadband contracts to be set out in pounds and pence. Here is what changed, who it covers and what to look for. Business broadbandHow much broadband speed does a small business need?
There is no single right speed for every business. This guide helps you work out what you need from the way your team actually uses the connection. GuidesFull fibre vs FTTC and SOGEA: what is the difference?
What full fibre actually means, how it differs from FTTC and SOGEA, and why the last stretch of cable to your building makes such a difference. Leased linesLeased line vs business broadband: which do you need?
A plain comparison of leased lines and business full fibre, covering how each works, what you get, and the questions that help you choose. Switching and contractsOne Touch Switch explained: changing home broadband
Since September 2024, switching home broadband between networks has been handled by your new provider. Here is how One Touch Switch works and what to check first.See what you can get at your address
Availability and prices depend on your exact address. Enter your postcode to see the packages you can order, or ask our Sunderland team for a quote.