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Switching and contracts
Our guides about switching and contracts, written in plain English by our team in Sunderland.
Switching and contracts articles
Switching and contracts
Broadband contracts explained: terms, notice and rights
What minimum terms and notice periods mean, the documents you should get before you sign, and the rights home customers and small businesses have under UK rules. Switching and contractsBroadband price rises: why they are in pounds and pence
Ofcom now requires mid contract price rises in new broadband contracts to be set out in pounds and pence. Here is what changed, who it covers and what to look for. Switching and contractsOne Touch Switch explained: changing home broadband
Since September 2024, switching home broadband between networks has been handled by your new provider. Here is how One Touch Switch works and what to check first. Switching and contractsKeeping your phone number on a digital landline
Moving to full fibre and a digital landline does not mean losing a number you have had for years. Here is how number transfer works and how to make it go smoothly. Switching and contractsBroadband complaints: the new six week rule explained
Ofcom has cut the wait before an unresolved broadband or phone complaint can go to free independent dispute resolution from eight weeks to six. Here is how the process works and how to make a complaint that gets results. Switching and contractsMinimum broadband speeds explained: what your contract means
What the speed figures in your broadband contract mean, how Ofcom's voluntary speeds code differs from a stated minimum, and how to test your connection and act if speeds fall short.See what you can get at your address
Availability and prices depend on your exact address. Enter your postcode to see the packages you can order, or ask our Sunderland team for a quote.