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Broadband guides and advice, page 2
Plain English guides to business and home broadband, leased lines, WiFi, switching and contracts, from our team in Sunderland.
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Business broadband
UK landline switch off: what it means for your business
The analogue phone network is being switched off. Here is what that means for your phones, and for the card machines, alarms and other equipment that quietly rely on a phone line. Home broadbandAdding a phone line to full fibre: what to know in 2026
A plain guide to adding a digital phone line to your full fibre broadband: how internet calls work at home, how to keep your number, what to check on call plans and what happens in a power cut. Switching and contractsKeeping your phone number on a digital landline
Moving to full fibre and a digital landline does not mean losing a number you have had for years. Here is how number transfer works and how to make it go smoothly. Business broadbandThe Gigabit Voucher Scheme has closed: what now?
The government's gigabit voucher scheme no longer accepts new projects. If you were hoping to use one, here is what has changed and the practical routes still open to you. WiFiWhere to put your router: practical WiFi tips for home
Simple, practical ways to get better WiFi around your home: where to put the router, what to keep it away from, when a cable beats wireless and how mesh can fill the gaps. Leased linesLeased line costs explained: what affects the price?
Leased lines are quoted for each site rather than sold at a fixed price. This guide explains the factors that shape a quote and how to make sure the figure you are given is accurate. Business broadbandOpenreach copper stop sell explained for businesses
Openreach has stopped selling copper phone and broadband services in a growing number of exchanges. Here is what the stop sell means, and what a business should do now. Switching and contractsBroadband complaints: the new six week rule explained
Ofcom has cut the wait before an unresolved broadband or phone complaint can go to free independent dispute resolution from eight weeks to six. Here is how the process works and how to make a complaint that gets results. Leased linesOfcom's Telecoms Access Review and leased lines
In March 2026 Ofcom confirmed how the wholesale leased line market will be regulated from April 2026 to March 2031. Here is what that means for businesses buying a leased line, without the jargon. Switching and contractsMinimum broadband speeds explained: what your contract means
What the speed figures in your broadband contract mean, how Ofcom's voluntary speeds code differs from a stated minimum, and how to test your connection and act if speeds fall short. Home broadbandDigital landlines in a power cut: calling 999
A digital landline needs mains power to work. Here is what that means in a power cut, the support available if you depend on your landline, and how to be ready. Leased linesLeased line SLAs explained: fix times and what is covered
A service level agreement is one of the main reasons businesses choose a leased line. This guide explains what it promises, where its limits are, and how to compare one provider's SLA with another.See what you can get at your address
Availability and prices depend on your exact address. Enter your postcode to see the packages you can order, or ask our Sunderland team for a quote.